What your website visitors care about most

June 1, 2023

Most of your website visitors are trying to solve a problem, so make your messaging customer centric

Prospective customers aren't coming to your website to read about your incredible history, awards, and accolades. Those are great and sure, mention them on your website, but prospective customers mostly care about how you can help them solve their problem. If the awards and accolades help communicate that, fine. But the truth is, prospective clients are coming to your website to see and research if you can solve their problem. They are thinking about themselves, their company, their issue and how you might be able to help them. If they come to your website and just hear about how great you are and don't see how you can help them, you just lost a prospective new client. They have a need, an issue, a problem, and/or maybe even a crisis, and they need someone to solve it. They're asking, "Is this company the one that can help me?" That's why your messaging must be clear, compelling, short and to the point. You have about 15-20 seconds before they are bouncing off of your website and you need a quick soundbite that's going to get their attention and show them that you're the company that can help them solve their issue. It could be pet grooming, orthodontics, banking, clothing, but the reason your visitor is on your website is because they have a need and want to know if you can solve it.


That's why before you even build your new website, we recommend our 7 part branding process to help you clarify your messaging, establishing your company voice, and identity, and then launch your new website and marketing campaigns.


Our 7 part marketing framework to developing your messaging around your target audience includes:


  • Branding

Who are you as a company and how we can differentiate you in the marketplace.

  • Buyer Personas

Who are you trying to reach and what does your audience need/care about.

  • Market Analysis

Who are your competitors and how to position your offering

  • Messaging Strategy

What is your message and will it resonate?

  • Company voice and tone

How will your target customer best receive your message, how and where will you communicate it?

  • Visual Identity

What are your current colors, logo, and identity communicating and is it consistent across the board?

  • Brand/Rebrand Analysis

Do you need a rebrand, new logo, colors, tag line?




Subscribe to our blog


Recommended Products & Services

constant-contact

thrive-pay-tech

live-chat-sign-up
By Kyle Patterson November 9, 2025
A proven framework that unites Paid, Earned, Shared, and Owned media to build stronger, more effective marketing campaigns 
By Kyle Patterson November 7, 2025
How ministries and nonprofits grow their reach, impact, and sustainability
By Kyle Patterson November 6, 2025
From foundation to traction—strategies to attract customers, investors, and sustainable growth
By Kyle Patterson September 5, 2025
Launching a startup is exciting—but also overwhelming. With limited time, tight budgets, and pressure to prove traction, a strong, solid marketing plan may get overlooked for sporadic marketing activities that lack results. Yet, the truth is clear: without smart marketing, even the best products and services struggle to find their audience. At Thrive Marketing , we’ve seen too many startups delay or underinvest in marketing, only to scramble later. The good news? You don’t need a huge budget or a massive team. What you need is a focused strategy, consistent execution, and clear measurement. Here are the best practices every startup should follow when building their marketing foundation: 1. Define Your Core Audience First Don’t try to market to “everyone.” Successful startups start small and grow big. Identify: Who your ideal customer is Their biggest pain points Where they spend time online The more specific your audience definition, the easier it will be to create messaging that resonates. 2. Build a Brand Story That Connects People don’t just buy products—they buy into a story. Share why you started, the problem you’re solving, and the vision you’re chasing. This creates emotional connection and sets you apart from competitors. 3. Focus on Digital Channels That Drive Early Wins Instead of spreading yourself thin across every platform, double down on what works: Social Media: Pick 1–2 platforms where your customers spend the most time. Email Marketing: Build your list early; it’s your most valuable owned channel. Paid Ads (with Testing): Even small ad budgets can validate messaging fast. 4. Track Metrics That Matter Vanity metrics (likes, followers) look good but don’t pay the bills. For startups, focus on: Cost per lead Conversion rate Customer acquisition cost Lifetime value A lean dashboard of 3–5 KPIs is better than chasing 20. 5. Iterate Constantly Startups thrive on agility. Test campaigns, measure results, and pivot quickly. The goal is not perfection—it’s momentum, learning, and improving constantly. 6. Don’t Go It Alone Many founders try to do all their marketing themselves, only to burn out. Outsourcing to trusted marketing partners or hiring fractional marketing support gives you expertise without full-time costs—so you can stay focused on growing your business. Final Thoughts Startup marketing doesn’t have to be overwhelming. By defining your audience, telling a compelling story, choosing the right channels, tracking meaningful metrics, and staying agile, you’ll set your company up for long-term growth. At Thrive Marketing, our mission is simple: to help startups and small businesses build marketing systems that work. Whether you’re pre-launch, newly launched, or scaling, the right marketing foundation will help you attract customers and investors—and thrive in a competitive market.
By Kyle Patterson April 9, 2025
Put Your Marketing Budget to Work: How THRIVE! Marketing Manages Your Money Like a Pro
By Kyle Patterson March 30, 2025
Marketing Help Near Me: Finding the Right Marketing Agency Partner
free-advertising-on-Google
December 10, 2024
Amplify Your Mission: Unlock $10K/Month in Free Google Ads for Your Non-Profit
direct-sales-opportunities-mlm-network-marketing
By Kyle Patterson September 22, 2024
Discover the power of direct selling with L2 Digital Marketing. Learn how this flexible and empowering business model provides entrepreneurial opportunities, allowing you to earn the income you desire by marketing digital services. Join us and unlock your financial freedom today.
creating-a-marketing-plan-venture-capital
By Kyle Patterson September 20, 2024
Discover what venture capitalists look for in a startup marketing plan, from audience insights to scalability, and how to craft a strategy that secures investor funding.
investors-marketing-plan
August 8, 2024
Learn how to craft a marketing plan that attracts investors and sets your startup up for success. Discover why a solid strategy is key to securing funding and how L2 Digital Marketing can help you create a winning plan.